About ITSD


Job Positions

Place of work: Rajajinagar, Bangalore.
Joining: Immediate Joining
Education: Diploma / Any Graduate
Eligibility Criteria:
  • Qualifications: Any Graduate/Diploma
  • Experience in Bidding for Tenders
  • Preferred Male/Female Candidates
  • Immediate Joining
Job Description: Roles and Responsibilities
  • Should have good and working knowledge of MS Office suite
  • Should have basic office administration knowhow and management skills.
  • Should have good Communications skills and writing business related emails.
  • Should have knowledge of IT industry and allied industry Tenders.
  • Should have knowledge of working on tendering process.
  • Should have knowledge of about tender documentation process.
  • Should have knowledge on interaction with OEMs and partners.
  • Should have knowledge of preparing Bill of Material / Bill of Quantities, Quotations etc.
  • Should be able to evaluate the RFPs in coordination with other team members.
  • Should be able to submit offers ( techno – commercial solutions) based on RFPs/EOIs.
  • Should be able to search and get new tenders from across portals as per our portfolio.
  • Prepare regular reports of progress and forecasts for management review.
  • Should be willing to work in a team environment and go getter.
Eligibility Criteria:
  • Qualifications: Any Graduate
  • Experience in Selling IT
  • Products and IT Services
  • Preferred Male Candidates
  • Immediate Joining
Job Description: Roles and Responsibilities
  • IT Hardware & Networking Industry
  • Candidate will be responsible for selling IT infrastructure related Networking /
  • Security / Storage /Virtualization/ Data Center solutions.
  • The individual will develop and execute sales plans for target accounts and need to have demonstrated experience in similar domain.
  • Responsible for Business Development to map and bring new business /large customer accounts.
  • Establish a professional working relationship with decision-makers and C-Level to develop a core understanding of the client’s unique business needs.
  • Preparation of Pre-Bid Queries and attending the pre-bid meetings
  • Preparation of BOM / BOQ and presenting to the client.
  • Timely submission of proposal with compliance as tender requirements. Tracking of tenders which are in line with our focus areas.
  • Maintain relations and co-ordinate with leading OEM suppliers.
  • Coordinate with the cross-functional department to gather the required inputs, documents required for tender submission.
  • Responsible for achieving yearly quota for IT infrastructure service solutions.
Eligibility Criteria:
  • Eligibility Criteria
  • Qualifications: Diploma / Graduation
  • Experience: Must have at least 3 to 5 years of experience as a technical expert in the area of Windows System Administration
  • Preferred Male Candidates
  • Immediate Joining
Job Description: Roles and Responsibilities
  • Microsoft Windows System Administration, End user support on Laptops / Desktops, Servers, L2 switch Administration.
  • Installation, support, maintenance, configuration, management, monitoring and performance tuning of all windows server architecture(s) including Windows Server 2008, 2012 and 2016 and LINUX
  • Must have experience in the following Windows Server technologies:
      • Active Directory Domain Services
      • DNS, DHCP , NAT , VPN Configurations
      • Patching and Update Services. Event logs
      • Windows Firewall configuration, AntiVirus configuration.
      • Group Policy Management
      • Office 365, Emails
      • Backup and Storage , Printer Configurations
      • HP/DELL/IBM Server Hardware knowledge
  • Working Knowledge on Linux would be big plus.
  • Cisco, HPE and Similar Switch configurations
  • Must have experience in the virtualization technologies, VMware/Hyper-V.
  • Experience in Exchange will be considered favorably.
  • Working knowledge of Wireless access points and allied products.
  • Should be a fast learner, coordinate and work with OEMS.
  • Must have the ability to document changes and store in a centralized location.
  • Must have worked in an Incident Management tool and follow company policies in Change Management.
  • Must provide regular updates to management on accomplishments, issues and progress.
  • Avoid working in a silos, engage with stake holders to gather requirements, understand pain-points and develop solutions.
  • Be open to assist in other areas and learn new tools like Solarwinds, Cisco Prime , HPE NMS and similar products
  • Ability to discuss issues and prepare/present Root Cause Analysis to a varied audience
  • MCSE/MCSA certified preferably
Eligibility Criteria:
  • Qualifications: Diploma / Graduation
  • Experience: Must have at least 3 to 5 years of experience as a technical expert in the area of Network Administration
  • Preferred Male Candidates
  • Immediate Joining
Job Description: Roles and Responsibilities
  • Configuration & Troubleshooting protocols such as EIGRP, OSPF, BGP & MPLS
  • Configuration and Troubleshooting Switching: STP, Stacking, VPC, VLANs
  • Configuration and Troubleshooting Network Firewalls: Palo Alto, Cisco ASA, Fortigate, Checkpoint for IPSec/VPN, Failover, HA and NAT
  • Configuration and Troubleshooting Network load balancers
  • Configuration and Troubleshooting WAN Optimizers
  • Configuration and Troubleshooting SD-WAN Viptela and Cisco Meraki
  • Configuration and Troubleshooting HPE Aruba/ Cisco Wireless Products
  • Anyconnect, Pulse Secure & Global protect client VPN solutions and or similar
  • Solid understand of Networking and Security
  • Strong grasp of the TCP/IP fundamentals to aid with problem resolution.
  • Requires expertise in all aspects of LAN technologies , routing protocols and switching protocols across multiple vendor products
  • Preferably CCIE /CCNP/CCNA Certified
Eligibility Criteria:
  • Qualifications: Diploma / Bachelor’s / Master’s Degree
  • Minimum of 4-5 years of experience in a Security Operations Centre (SOC) or incident response team
  • Security+ , CEH, CISSP, OSCP, CHFI, ECSA, GCIH, GCIA, GSEC, GCFA , Cisco Cyber OPS certification (At least one valid certification)
  • Flexible to work in 24/7 shifts
Job Description: Roles and Responsibilities
  • Responsible for 24/7 monitor, triage, analyzing security events and alerts. Including Malware analysis (including reverse engineering)
  • Experience coordinating incident response, troubleshooting, or other complex issues across a global organization
  • Familiarity with core concepts of security incident response, e.g., the typical phases of response, vulnerabilities vs threats vs actors, Indicators of Compromise (IoCs), etc
  • Strong knowledge of email security threats and security controls, including experience analyzing email headers
  • Good understanding of Threat Intel and Hunting
  • Strong technical understanding of network fundamentals and common
  • Internet protocols, specifically DNS, HTTP, HTTPS / TLS, and SMTP
  • Experience analyzing network traffic using tools such as Wireshark, to investigate either security issues or complex operational issues
  • Experience reviewing system and application logs (e.g., web or mail server logs), either to investigate security issues or complex operational issues
  • Strong knowledge in investigating security issues within Cloud infrastructure such as AWS, GCP, Azure.
  • Good knowledge and hands-on experience with SIEM tools such as Splunk, AlienVault, QRadar, ArcSight or similar in creating new detection rules, correlation rules etc…
  • Experience In defining use cases for playbooks and runbooks.
  • Experience in understanding log types and log parsing
  • Strong passion in information security, including awareness of current threats and security best practices.
  • Good understanding of CIS requirements
IT Support Desk

About ITSupportDesk

  • ITSupportDesk (ITSD) is a private limited sister concern company of Rooman Technologies Private Limited which is an ISO 9001-2015 certified and SEI-CMMI Level 3 Company headquartered in Bangalore and having presence in multiple countries.

  • ITSD was established with a strong focus on providing integrated and state-of-the-art technology solutions in association with Global IT leaders and OEMs. Today ITSD is one of the leading providers of IT Solutions and Digital Transformation initiatives.

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